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You must thank your customers for lodging complaints!
You must thank your customers who lodge complaints about unsatisfactory services rendered. The majority of customers will rather walk away, taking their support elsewhere than complain when they are not satisfied with services. Join our customer followup care reviewed program here Thank those who come and complain while addressing their issues genuinely, as they are showing a willingness to stay and address matters. Make it a point that you do not apply the tactics of the "bedbug letter" According to the story of the bedbug letter, a long time ago a passenger traveling in Pullman railway sleeping car, found a bedbug in his berth and wrote a letter of complaint to the president of Pullman’s Palace Car Company. The president is said to have replied that: the company had never heard of such a thing and as a result of his experience, all the sleeping cars were being pulled off the line and fumigated and that the company was committed to providing its customers with the hig...
What problems do your customers need help with?
You must find out what problems your customers need help with and assist to solve them. This should be like a patient going to a doctor complaining of pain and the doctor finding out that the pain needs pain killers and as a result of this giving them to the customer. Check out a program which I am currently making use of to CRUSH it Check it out here One of your primary aims should be to find out what your clients problems are and try to help them solve these. It is important that we communicate with our clients and find out what problems they are having and need help with before we come up with interventions. We should not impose what they do not need or want on them. For example, simply because you have a lead generating and converting program, you are not going to impose it on the client against their better judgement, pitching that they buy and use it. However, this does not mean you cannot make your clients non pitching offers of your products or products you are using in a...
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